Returns & Exchanges

At Nicola Ross Naas, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer a straightforward 14-day return policy for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and have all original tags still attached within 14 days of receiving your order.

• 2.
  Complete the Form

  Fill out the returns form included in your original package, indicating whether you would prefer a refund or an exchange for a different size.

• 3.
  Package and Post

  Securely pack your items and send them back to our Naas boutique via a tracked courier service to ensure safe delivery.

• 4.
  Processing

  Once received, our team will inspect the items and process your refund or exchange within 5-7 business days to your original payment method.